Questions we are asked

Ask for the license number and look it up with the state board. Ours is in the footer of every page, with a link to the lookup.

An adult you trust should be there to let us in and to walk the job at the end. Tell us who, and we call that person.

Often where the water line enters the house: a basement or crawl space wall, a utility closet, or beside the water heater. Older houses may have it near the front foundation. If you can't find it, say so and we look first.

The visit charge is told to you when you book, and it is credited toward the work if you go ahead. The page on pricing sets out what the written price covers.

We don't take evening or weekend calls. We are open Saturday morning by appointment. For running water you can't stop, shut off the main and call an emergency plumber near you.

Yes, in writing, by text or email, before any work starts.

The office gives you a window when it calls the evening before. A repair is usually part of a day; a rough-in follows your contractor's schedule.

Some work needs a permit from the city or the county. When yours does, the written price says so and shows the permit as its own line.

It depends on its age, its condition and what it costs to keep running. The technician looks, tells you what they see and gives you both prices in writing.

If more than one drain is slow or backing up, it may be. We run a camera and show you what is in the pipe before suggesting a fix.

Houses built before 1986 may have lead solder, and older houses may have lead or galvanized lines. We can look at the pipe that enters your house and tell you what it is. For lead in drinking water, ask your water utility about testing; the EPA publishes guidance on lead in drinking water.

Houses in Charlottesville, Albemarle, Greene and Fluvanna counties, Monday to Friday and Saturday mornings. The service area list on the home page has the towns.